A comprehensive three-day program focused on elevating the customer experience
MOUNT LAUREL, NJ – August 14, 2018 – ON Location, a nationwide provider of labor and management services for exhibits, events and environments, will host its 2018 Annual Meeting August 15th to 17th at the DoubleTree Suites in Mount Laurel, New Jersey. This three-day program brings together all various components of the organization, including management, sales, operations and administration. As in previous years, ON Location will put the spotlight on elevating customer experience with a focus on building value and advancing processes that directly benefit its client base. The agenda includes a company year in review, short-term outlook and long-term goal setting with a mix of large and small group roundtable sessions to discuss processes and procedures. One such advancement is the new ON Location mobile app, featuring a client and employee portal with current and historical project-related details along with general public access to company resources, news and contacts. The app will be rolled out as a beta for internal users to start and to customers by year end. In planning for this year’s meeting, ON Location recently conducted customer surveys and the feedback will be used as key discussion points. There will also be a hosted video conference with various clients including both exhibitors and exhibit houses.
Each year the highly anticipated gathering takes a “look inside” approach to learning from each other alongside an open discussion with those from outside the organization to provide a 360-degree view of the company. “This concept is a perfect complement to our on-going investment in continuing education and promotion from within,” says ON Location General Manager, Michael Mulry. “It further reaffirms our greatest commitment– delivering the highest quality service to our clients for each and every job. It is what we call Return ON Experience (ROE).”
“This meeting champions cohesive collaboration across various job disciplines further reiterating the importance of teamwork – from the executive level to those on in the field,” continued Mulry. Insights from clients and industry partners complement the internal view, offering invaluable knowledge. Together, the program strengthens relationships among ON Location team members and provides a greater understanding of clients’ evolving needs. These are both key components to providing a seamless flow of communication critical in achieving a positive ROE.
Key to the company’s goal of working to exceed client expectations is challenging the team to achieve better results by choosing to make good things happen through hard work and commitment. ON Location Operations Manager – West Coast, Jim Dillard, has been with the company since 2009. “The Annual Meeting brings together managers who are both seasoned and new,” says Dillard. “While the industry veterans group shares tips from past experience, the newer team members bring a fresh perspective and approaches to challenges.” He goes on to add that each year there are many unique takeaways with one commonality. “I always return from the meeting with a better appreciation for all the hard work and importance of the various roles we all play in delivering the best service. It’s definitely a team effort.”
ON Location makes it a point to keep the meeting program fresh and welcomes input from its new faces. Says Jennifer Anderton, a long-time industry veteran who joined the company as an Account Executive in April 2018, “I’m so excited to meet everyone. It will be so great to put faces with names.” After participating on several calls in preparation for the event, Anderton added, “The meeting is very well planned with a remarkable attention to detail in the same way we work with clients. There are also clear goals so whether it’s the large group sessions or breakout roundtables, I look forward to coming away from the meeting with great insight.”
Speaking of roundtables, Account Executive Jeff Popovich helped design the discussion groups – one in which the team is segmented by job role to explore three challenges and overcoming them; the other a blend of staff from varied departments tasked with exploring how client expectations are evolving and ways to make ON Location better. “This is my 5th Annual Meeting and each one has been better than the last,” he notes. “We all learn from one another and do so in an environment where all ideas are welcome.”
The Annual Meeting is not all work and the relaxed casual nature is one that encourages an open sharing of ideas and experiences “We always look to have fun,” Mulry explains. “Although many of us see co-workers in the field throughout the year, this is an opportunity to spend time in a less pressured atmosphere and get to know one another on a more personal level.” Each year there are several team building and social activities plus staff recognition during the three-day program. “Every member of our team has something to contribute – an idea, an experience, a point of view,” says Mulry. “When we come together with the shared goal of delivering the highest quality of client service, making good things happen becomes easier.”
Ron Bailey, National Operations Manager, added, “We help guide our customers through the often-confusing landscape of on-site activities and consider it our duty to do so much more than just provide on-site labor,” he says. “We promise peace-of-mind in this complex labor landscape – we won’t let our customers down. We’re passionate about excellence and the Annual Meeting is another way to reinforce this message.”
About ON Location
Founded in 1991, ON Location has provided nationwide labor and management services for exhibits, events and environments that deliver a positive Return ON Experience (ROE) for its customers – ON-time and ON-budget – throughout the country and around the world. As a leading Exhibitor Appointed Contractor (EAC), the company recruits and trains highly-experienced employees to become an extension of clients’ teams, developing a plan for their unique needs. The result is a true client-centric approach and business model to provide nationwide continuity of hands-on service before, during and after each project.
